Privacy Policy
Listing photos, seller-approved contact details and aggregate sold counts are public. Marketplace orders contain buyer and seller contact details, written delivery information and order history. These are available only to that buyer, that seller and authorized administrators, not other customers or restaurant staff. Marketplace orders do not use live courier GPS or collect online payment.
Reports are private to their submitter and authorized administrators. Before deleting your account, complete or cancel marketplace orders and contact support about removing marketplace records and listings. Marketplace record cleanup currently requires support review and is not covered by automatic food-account cleanup.
LufShop uses secure sign in, signup, and email verification. Name, email, phone number, role, and account status may be stored so the app can show the correct customer, restaurant, driver, or staff experience.
Order items, delivery address, restaurant details, delivery status, payment method, and payment status are stored to process food orders. MTN MoMo credentials are kept on secure backend systems, not inside the mobile app.
Customers may save precise delivery coordinates plus a readable address so restaurants and drivers can deliver accurately. Drivers share live foreground location only while actively working on an assigned delivery.
LufShop may store device notification tokens to send order, restaurant, driver assignment, and delivery status updates. Notification tokens are removed when an account is deleted.
Support requests may include account email, order reference, restaurant reference, issue type, and the message the customer submits. Support tickets are removed when an account is deleted.
Delivery information is shared only with the restaurant, assigned driver, LufShop staff, and secure service providers required to operate authentication, database, storage, maps, notifications, and payment confirmation.
Signed-in customers can delete their account from Account → Privacy and data → Delete account, or Account → Delete account. LufShop removes saved addresses, cart data, favorites, support tickets, notification tokens, settings, and account access. Completed order records may be retained only as anonymized restaurant records.
For privacy questions, contact LufShop at Baffouremma58@gmail.com.