Terms
LufShop service terms.
These terms explain the basic expectations for customers, restaurants, and delivery partners using LufShop.
Marketplace Products
Marketplace product orders are separate from restaurant orders. Product totals are shown before ordering. Payment, collection and any seller delivery charge are arranged directly with the seller; LufShop does not collect online payment for marketplace purchases in this version. Confirm receipt only after receiving the item. Sold counts record confirmed receipt, not independent payment verification. Contact official support for order or seller concerns.
Using LufShop
LufShop helps customers discover restaurants, place orders, pay with supported methods, and track delivery progress. Customers should provide accurate contact details, delivery addresses, and order notes.
Orders And Availability
Restaurant menus, prices, opening status, delivery radius, and item availability may change. An order may be accepted, rejected, prepared, delivered, or cancelled depending on restaurant operations and delivery availability.
Payments
Food orders support available payment methods shown at checkout, including MTN MoMo and cash on delivery where enabled. MTN MoMo food orders are confirmed only after the payment provider returns a successful payment result. Marketplace product orders use the separate seller-arranged payment process described above.
Delivery And Location
Customers should provide a clear written address, landmark, phone number, and accurate GPS location when possible. Delivery times are estimates and may change because of traffic, distance, weather, restaurant preparation time, or rider availability.
Restaurants And Delivery Partners
Restaurant and delivery partner accounts may receive operational tools for managing menus, orders, delivery statuses, and customer support. These tools should be used only by authorized staff.
Support
For help, restaurant onboarding, or questions about LufShop, contact Baffouremma58@gmail.com.